Success Stories



We worked with a consultant who was leading a critical piece of work with a global telecommunications company. He had failed to establish trust with one of the key stakeholders and their relationship was going from bad to worse. The consultant had to make the relationship work: his company would not tolerate losing this account and it was his responsibility to get it back on track.

He had done everything he knew to understand and meet the client’s needs, but this one stakeholder seemed never to be satisfied. Working together was starting to seem impossible.

We helped the consultant identify strategies for pulling the situation back from the edge. He noticed how he could trip himself up by feeling frustrated with the client stakeholder’s apparent intransigence. He then focused on the stakeholder’s agenda and planned how he could listen more effectively and ask incisive questions which would add value to their conversations. His aim was to get them both on to common ground.

He identified the areas where the client stakeholder and he triggered unhelpful responses in each other, and those where they would be most likely to establish genuine cooperation. His next meeting with the client went so well, he sold £400K of services — surprising himself and exceeding his target. But most important he positioned the account for a long term, productive relationship.

Success Story Profile

Leadership Level

Professional & Specialist

Programme Duration

6 months

Key Outcomes

  • Established long-term & productive relationship
  • Exceeded revenue target
  • Quick win of £400K

more stories like this

We offer a free session to help you decide if working with us will extend your performance and deliver the results you want. The purpose of the session is for you to reflect on:

  • Your objectives for the next 12-24 months
  • The most important and challenging aspects of these objectives
  • What it would be most important for your part of the organisation to get better at, in order to achieve fully the business objectives.

You will also know if our accelerated success programmes are right for you.

To book your free strategy session, please complete and send the form below. We will contact you to arrange your session within 48 hours.

must have javascript enabled

* required field

YOUR PERSONAL INFORMATION IS PROTECTED: The information we collect in this form is for TiBC/Accelerated Success use only and will not be shared or sold to any other person or company.