Success Stories

Global Account Director

GETTING THE BASICS RIGHT FOR A STEP-CHANGE IN RESULTS

We worked with a global account director who wanted to step back from his role and look at the bigger picture, enabling him to focus on making a real difference to his business. He had always made a point of responding to emails and voicemails promptly but realised this meant he spent his time reacting to other people’s agendas. He needed to identify his own agenda for the team and free up his time to deliver to that. At first he thought there just weren’t enough hours in the day and that high stress levels went with the territory.

Through his Accelerated Success programme he developed working habits that got better results for him, his team and for customers. This meant getting clear on the long term strategy for his part of the business, then making sure individuals understood their objectives, which would deliver the revenue. He became more goal focused and learned how to prioritise more effectively – now he decides what’s important. His team worked to his lead and are clearer on what is expected of them. They now spend more time thinking about how to engage with customers and partner organisations, to ensure they deliver the best possible service. They are also learning far more from customers and partners about how to continue to improve.

The changes the account director has implemented have become the norm for his team. Now that he is truly goal-focused and has learned to prioritise, he spends more of his time helping the team win new business and achieving higher margins. The team gets the deal in this quarter as planned and doesn’t let it slip to the next. This translates directly to increased profit for the company as a whole.

Success Story Profile

Leadership Level

Leading Leaders

Programme Duration

10 months

Key Outcomes

  • Improved goal focus and prioritization
  • Increased company profit
  • New account wins

more stories like this

We offer a free session to help you decide if working with us will extend your performance and deliver the results you want. The purpose of the session is for you to reflect on:

  • Your objectives for the next 12-24 months
  • The most important and challenging aspects of these objectives
  • What it would be most important for your part of the organisation to get better at, in order to achieve fully the business objectives.

You will also know if our accelerated success programmes are right for you.

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